Discuss the recent phenomenon of ‘zero-hours contracts’ from the retailer’s point of view.

Discuss the recent phenomenon of ‘zero-hours contracts’ from the retailer’s point of view.

RETAIL OPERATIONS & OPERATIONS MANAGEMENT

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Discuss the recent phenomenon of ‘zero-hours contracts’ from the retailer’s point of view. [20]

 

2. What is the link between efficient distribution and profitability? Illustrate your answer with examples. [20]

 

3. Compare and contrast the location strategies of TWO supermarket retailers of your choice. [20]

 

4. What are the major difficulties facing retailers attempting to internationalise their operations? Why did

Tesco fail to establish a foothold in California? [20]

 

5. What is the impact of shrinkage upon profitability? What can management do to reduce shrinkage at EACH stage of the retail process? [20]

 

6. How can independent retailers compete with the national and international chain store operation? [20]

 

7. How are EPOS systems linked to increased profitability? [20]

 

8. What effect can store design have upon sales? Give examples. [20]


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