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PEOPLE
IN BUSINESS
Instructions to candidates:
a) Time
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
b)
Answer any FOUR questions
c) All
questions carry equal marks. Marks for each question are shown in [ ]
1. a)
Discuss the purpose of the personnel department. [12]
b) Explain the ‘four satisfactions’ in terms of
people’s needs at work. [13]
2. a)
Explain when and why a job description is used. [15]
b) Discuss the purpose of a ‘personnel
requisition’. [10]
3. a)
What are the chief methods of rewarding labor? [5]
b) Explain the basic resources of mankind.
[8]
c) Explain the term ‘peers’. [4]
d) Identify the factors that contribute to
a satisfactory working environment. [8]
4.
Discuss the need for good communication in business. [25]
5.
Write notes on FIVE of the following:
a)
Formal group
b)
Casual work
c) Work
targets
d)
Equality of opportunity
e)
Reference
f)
Statutory sick pay
g) Commission [5 each]