2019-01-25T11:14:21+00:00 Assignments

Discuss the contribution that FIVE different theorists have made to management thinking.

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THE HUMAN RESOURCE IN HOSPITALITY

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Discuss the contribution that FIVE different theorists have made to management thinking. [20]

 

2. a) Prepare a personal specification for a job title of your choice. [10]

b) Outline the procedures you would follow for both internal and external recruitment. [10]

 

3. a) Describe the purpose of induction to the workplace. [10]

b) Identify the main details required in a contract of employment issued within two months of starting work. [10]

 

4. Evaluate the main steps in management development and their effectiveness. Give reasons for your answer. [20]

 

5. a) There are FOUR main types of employees from a payment point of view. Explain. [12]

b) Identify the benefits of a performance review (appraisal). [8]

 

6. Outline the type of fringe benefits offered in the hotel industry. [20]

 

7. Describe the main distinct areas of law affecting employment under the following headings:

 

a) Before employment

b) Starting employment

c) During employment

d) Termination [20]

 

8. Explain, with examples, various ways in which one culture may differ from another. Apply your answer to the hospitality industry. [20]


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