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HUMAN RESOURCE IN HOSPITALITY
Instructions to candidates:
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
Answer any FIVE questions
questions carry equal marks. Marks for each question are shown in [ ]
Discuss the contribution that FIVE different theorists have made to management
Prepare a personal specification for a job title of your choice. 
Outline the procedures you would follow for both internal and external
Describe the purpose of induction to the workplace. 
Identify the main details required in a contract of employment issued within
two months of starting work. 
Evaluate the main steps in management development and their effectiveness. Give
reasons for your answer. 
There are FOUR main types of employees from a payment point of view. Explain.
Identify the benefits of a performance review (appraisal). 
Outline the type of fringe benefits offered in the hotel industry. 
Describe the main distinct areas of law affecting employment under the
Explain, with examples, various ways in which one culture may differ from
another. Apply your answer to the hospitality industry.