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THE
HUMAN RESOURCE IN HOSPITALITY
Instructions to candidates:
a) Time
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
b)
Answer any FIVE questions
c) All
questions carry equal marks. Marks for each question are shown in [ ]
1.
Discuss the contribution that FIVE different theorists have made to management
thinking. [20]
2. a)
Prepare a personal specification for a job title of your choice. [10]
b)
Outline the procedures you would follow for both internal and external
recruitment. [10]
3. a)
Describe the purpose of induction to the workplace. [10]
b)
Identify the main details required in a contract of employment issued within
two months of starting work. [10]
4.
Evaluate the main steps in management development and their effectiveness. Give
reasons for your answer. [20]
5. a)
There are FOUR main types of employees from a payment point of view. Explain.
[12]
b)
Identify the benefits of a performance review (appraisal). [8]
6.
Outline the type of fringe benefits offered in the hotel industry. [20]
7.
Describe the main distinct areas of law affecting employment under the
following headings:
a)
Before employment
b)
Starting employment
c)
During employment
d)
Termination [20]
8.
Explain, with examples, various ways in which one culture may differ from
another. Apply your answer to the hospitality industry. [20]