This paper concentrates on the primary theme of In order to be effective in organisations, quality circles require a key resource person in the role of facilitator. Explain in depth the characteristics of quality circles and highlight the role of the facilitator within them in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.
MANAGEMENT
OF TRAVEL & TOURISM OPERATIONS
Instructions to candidates:
a) Time
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
b)
Answer any FIVE questions
c) All
questions carry equal marks. Marks for each question are shown in [ ]
1. In
order to be effective in organisations, quality circles require a key resource
person in the role of facilitator. Explain in depth the characteristics of
quality circles and highlight the role of the facilitator within them. [20]
2. a)
Critically examine issues with regard to feasibility involved in EACH of the
following, illustrating your study with examples from your own country or a
country with which you are familiar:
i.
Actual situation
ii.
Current needs
iii.
Future needs
iv.
Action steps [12]
b)
Identify and compare at least FOUR possible methods for improving carrying
capacity in destinations. [8]
3. a)
Identify and evaluate the different roles and purposes of classification and grading
systems for the accommodation sector, illustrating your answer with a chart or
model. [8 + 4 for chart or model]
b)
Accommodation classification systems imposed and run by government often fail.
Critically
examine the reasons behind such failures. [8]
4. a)
Analyse and illustrate with examples the travel motivators involved in EACH of
the following:
i.
Discovery
ii.
Stimulation
iii.
Freedom [12]
b)
Identify the means by which surveys of visitors and their profiles, motivations
and satisfactions are achieved. Explain why it is important to maintain an
updated flow of this type of information. [8]
5.
Compare and contrast the differences between the approaches of the public
sector and the private sector to EACH of the following:
a)
Marketing
b)
Finance
c)
Operations
d)
Human resources [20]
6. a)
Consumer protection and industry regulation are essential components of the tourism
product given that it is intangible, often paid for long in advance and
consumed in a foreign environment.
Provide
examples and describe the ways in which consumer protection aids the industry
and the traveller. [12]
b) Explain and analyse the business
relationship between tour operators and travel agencies. [8]
7. a)
Provide key examples of the way in which a destination is subject to constant
change and in
EACH
case explains the factors behind the potential fluctuation. [12]
b)
Explain the stages of the Product Life Cycle model and provide an analysis of
the functions behind EACH stage. Illustrate your answer with a chart or
diagram. [8]
Continued overleaf
8. a)
Analyse and compare the essential components of the tourism product which ensure
destination sustainability. [12]
b) Explain and illustrate the concept of
the intangibility of the tourism product and provide an analysis of why it is difficult to measure. [8]