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RETAIL
OPERATIONS & OPERATIONS MANAGEMENT
Instructions to candidates:
a) Time
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
b)
Answer any FIVE questions
c) All
questions carry equal marks. Marks for each question are shown in [ ]
1.
Discuss the recent phenomenon of ‘zero-hours contracts’ from the retailer’s
point of view. [20]
2. What
is the link between efficient distribution and profitability? Illustrate your
answer with examples. [20]
3.
Compare and contrast the location strategies of TWO supermarket retailers of
your choice. [20]
4. What
are the major difficulties facing retailers attempting to internationalise
their operations? Why did
Tesco
fail to establish a foothold in California? [20]
5. What
is the impact of shrinkage upon profitability? What can management do to reduce
shrinkage at EACH stage of the retail process? [20]
6. How
can independent retailers compete with the national and international chain
store operation? [20]
7. How
are EPOS systems linked to increased profitability? [20]
8. What
effect can store design have upon sales? Give examples. [20]