Discuss the purpose of the personnel department

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Instructions to candidates:


a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FOUR questions

c) All questions carry equal marks. Marks for each question are shown in [ ]


1. a) Discuss the purpose of the personnel department. [12]

    b) Explain the ‘four satisfactions’ in terms of people’s needs at work. [13]


2. a) Explain when and why a job description is used. [15]

    b) Discuss the purpose of a ‘personnel requisition’. [10]


3. a) What are the chief methods of rewarding labor? [5]

    b) Explain the basic resources of mankind. [8] 

    c) Explain the term ‘peers’. [4]

    d) Identify the factors that contribute to a satisfactory working environment. [8]


4. Discuss the need for good communication in business. [25]


5. Write notes on FIVE of the following:


a) Formal group

b) Casual work

c) Work targets

d) Equality of opportunity

e) Reference

f) Statutory sick pay

g) Commission [5 each]

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