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INTERNATIONAL
BUSINESS COMMUNICATIONS
Instructions to candidates:
a) Time
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
b)
Answer any FIVE questions
c) All
questions carry equal marks. Marks for each question are shown in [ ]
1.
Describe and discuss the major barriers to effective business communication.
Use business examples to illustrate your answer. [20]
2. a)
Outline the basic rules of correct use of the telephone as a means of business
communication. [10]
b) Discuss the main steps you should take
before making an important telephone call. [10]
3.
Using appropriate examples, discuss the way in which body language might be
interpreted in the process of business communication. [20]
4.
Describe and discuss the main factors that determine the effectiveness of group
communications. [20]
5.
Discuss the roles and duties of the following key meeting participants:
a) The
Chair [10]
b) The
Secretary [10]
6.
Using business examples, consider the uses, advantages and disadvantages of any
TWO forms of audio visual aid. [20]
7.
Write brief notes concerning the drafting of a business report under the
following headings:
a)
Introduction
b) The
body of the report
c)
Conclusions and recommendations
d)
Summary [5 each]
8.
Discuss, with appropriate business examples, the uses of the following forms of
visual information:
a) Pie
charts
b)
Pictorial charts
c) Bar
charts
d) Line graphs [5 each]