Usabiliy Testing Usability refers to the practice of "evaluating a product or service by testing it with representative users" (Assistant Secretary for Public Affairs, 2015). The goal is to discover possible problems with product structure and design so that these can be corrected before they undergo mass production. This way, issues are identified early, hence enabling the company to save on potential costs in case of product recalls. The Usability.Gov (2015) site shows that in a usability test, participants are asked to perform several tasks while the researcher have to answer the following questions: Are participants able to complete specified tasks successfully? How long does it take each participant to complete the specified tasks? Are the participants satisfied with their experience with the product? Are there any changes that need to be implemented in order to improve product performance and function? Does the product performance meet the usability objectives? Needless to say, usability tests require researchers to gather quantitative and qualitative data in order to determine wheher the product is able to meet the purpose for which it was developed. It is a multi-step process, and will often generate dozens of information which can confuse the researcher if the collected data is not organized properly. An article from the Nielsen Norman Group says, "If product teams don`t know what to do with usability results, they`ll simply ignore them. It is up to the usa...