Topic: Balanced Scorecard and Leadership Competencies

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Topic: Balanced Scorecard and Leadership Competencies


Question #1 Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask? 
Question #2 Read Chapter 9 of the text and the article, “Offshoring American Health Care: Higher Quality at Lower Costs?.” http://www.forbes.com/sites/robertpearl/2014/03/27/offshoring-american-health-care-higher-quality-at-lower-costs/#393130392f11
How does the leadership style of Dr. Devi Shetty seem to fit any of the leadership theories that were developed in Chapter 9? Provide examples from the article in which Dr. Devi Shetty exhibited one or more of the six key leadership competencies described in Chapter 9.
Please reference using Managing for Quality and Performance Excellence - 8/e and each question to have aleast 275 words.


Leadership Competencies



Institution of Affiliation

Leadership Competencies

A balanced scorecard is a system in strategic management and planning that is used by the directorate to align the objectives, vision, and strategy of the organization. It is also used to improve organizational communication as well as monitoring and evaluation of a project. Dr. Robert Kaplan develops the scoreboard which allows a non-financial performance appraisal that gives the management the complete picture of how the organization is doing (James & William, 2010).

Question one

SWOT analysis is an essential tool in management. It refers to identifying the strengths, weaknesses, opportunities and threats of the orga


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