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What are the five elements in the management process?

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devry gscm206 week 1 quiz latest 2016

devry gscm206 week 1 quiz latest 2016 may

1. Question : (TCO 1) What are the five elements in the management

Plan, direct, organize, pricing, and supervise

Accounting/finance, marketing, operations, and management

Organize, plan, implement, staff, and lead

All of the above

None of the above

Question 2. Question : (TCO 2) Which of the following has not been
a key driver to the globalization of business?

Reduction in cultural barriers


Improved political stability

Reliable shipping

All of the above

Question 3. Question : (TCO 1) Which one the following is not a
reason why productivity is difficult to improve in the service sector?

Labor intensive

Focuses on individual attributes

Often an intellectual task

Easy to mechanize and automate

Difficult to evaluate for quality

Question 4. Question : (TCO 4) Gibson Valves produces air valves
on a five-person assembly line. If 1,200 valves are produced in an 8-hour
shift, what is the labor productivity of the line?

2 valves/labor hour

4 valves/labor hour

30 valves/labor hour

40 valves/labor hour

80 valves/labor hour

Question 5. Question : (TCO 4) The Johnny Body Shop paints many
different models of cars. Johnny is currently able to paint 10 cars in 8 hours.
If they purchase new automated paint booths, they can increase their painting
to 24 cars in 8 hours. If they purchase the new booths, their productivity will
increase by _____.





Question 6. Question : (TCO 4) John has a part-time business
taking engagement photos. He currently works a total of 5 hours per day to
produce 15 group photos. What is his productivity?

One photo per hour

Two photos per hour

Three photos per hour

Four photos per hour

Question 7. Question : (TCO 2) Which of the following is the best
example of a pure service?


Oil change

Heart transplant

Electric Co-Op

All of the above

Question 8. Question : (TCO 2) The action plan to achieve the
existence of any organization is described by its _____.




SWOT Analysis

Question 9. Question : (TCO 2) Which of the following is not an
operations strategy?


Low-cost leadership


Competing on cost

All of the above

Question 10. Question : (TCO 4) According to the authors, what are
the three key strategic concepts that allow firms to achieve competitive

Productivity, efficiency, and quality leadership

Differentiation, cost leadership, and efficient response

Differentiation, cost leadership, and quick response

Distinctive competency, cost leadership, and experience

devry gscm206 week 2 quiz latest 2016

devry gscm206 week 2 quiz latest 2016 may

1. Question : (TCO 5) What is the forecast for November, based on
a weighted moving average applied to the following past-demand data and using
the weights 4, 2, and 0 (largest weight is for most recent data)?

May June July Aug. Sept. Oct.

10 8 7 10 12 13





Question 2. Question : (TCO 5) Favors Distribution Company
purchases small imported trinkets in bulk, packages them, and sells them to
retail stores. In February, the company predicted they would sell 11,000
trinkets. Their sales for February were 9,000 trinkets. Using a smoothing
constant of an alpha of 0.2, the sales manager wants to forecast March sales
using exponential smoothing. What would it be?

9,000 trinkets

9,800 trinkets

9,500 trinkets

10,600 trinkets

Question 3. Question : (TCO 5) Using a 3-year moving average,
forecast the amount for Year 10.

Year Demand

1 74

2 90

3 59

4 91

5 140

6 98

7 120

8 123

9 99

Year 10 = 122.87

Year 10 = 99.98

Year 10 = 110.67

Year 10 = 114

Question 4. Question : (TCO 6) Which of the following helps
operations managers focus on the trivial few and the critical many?

Value analysis

Value engineering

Financial analysis

Product-by-value analysis

None of the above

Question 5. Question : (TCO 7) Which of the following moments of
truth exemplifies the customer’s standard expectations?

Your advisor made you wait, even though you had an appointment.

You had to visit once to reach your academic advisor.

Your advisor was competent, helpful, and understanding.

Your advisor failed to keep his or her appointment with you.

Question 6. Question : (TCO 5) Forecasts are usually classified by
time horizon into three categories. What are they?

Short range, medium short, and long range

Finance and accounting, marketing, and operations

Strategic, tactical, and operational

Exponential smoothing, regression, and time series

Long range, medium range, and short range

Question 7. Question : (TCO 7) Which of the following does not
make products more environmentally friendly?

Using less materials

Less recycled materials

Using less energy

Ability to recycle product

All of the above

Question 8. Question : (TCO 7) Reducing costs by using existing or
standard components is part of _____.

specialized components on each project

putting each product into a separate group

increasing raw material purchases

the ability to recycle product

group technology

Question 9. Question : (TCO 5) In time series, which of the
following cannot be predicted?

Random variations “blips”

Technological trends

Seasonal fluctuations

Regular fluctuations

Large decreases in demand

Question 10. Question : (TCO 6) Which of these statements best
describes computer-aided design (CAD)?

It is the interactive use of computers to design a product and
prepare engineering documentation.

The use of special computer programs to direct and control
manufacturing equipment.

It is the ability to depict objects in three-dimensional form.

It is a visual form of communication in which images substitute
for the real thing.

devry gscm206 week 3 quiz latest 2016

devry gscm206 week 3 quiz latest 2016 may

1. Question : (TCO 3) Customer dissatisfaction, rework, and
warranty costs are cost associated with the _____.

quality loss function (QLF)

Pareto chart

cost of quality

process chart

Question 2. Question : (TCO 3) What is described as an ongoing
process of unending improvement?


Six sigma




Question 3. Question : (TCO 3) ISO stands for which of the

International Organization for Standardization

Internal Organization Standards

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