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Using TQM`s methods in managed care
1. Using Total Quality Management(TQM ) as the basis to improve the in the performance of healthcare Organizations, what would be the expected impact on improved patient outcomes, higher levels of customer satisfaction, lower costs, etc., and list the critical success factors associated with implementing these programs in a health services organization?
2. Which of these management practices be listed as the greatest, second greatest, and third greatest potential benefit for health care organizations?