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London Hilton on Park Lane Source (http://www3.hilton.com) Managing the International Hospitality Service Experience Introduction The quality of the service offered by hospitality facilities is the key to having competitive advantage in the market. Faced with intense competition, the providers of hospitability services should strive to deliver the best quality of all acute elements comprising a visitor`s experience as well as attempt to fulfil a wide range of required standards. All aspects of the facility should be considered including interior and exterior layout; general ambient conditions such as rooms, suites and other equipment of the hotel; services and conveniences; employee and customer responses; social and individual interactions, customer loyalty and also safety (Wu and Ko, 2013). Designing a proper valuation scheme for hospitality facilities such as hotels, plays a vital role in reassuring to the public that the hotel is committed to quality. Even though the appraisal aims to support the performance management, studies document that many of the administrators do not appreciate such assessments (Brown et al., 2010). There a few main characteristics that need to be put into emphasis while benchmarking every aspect of the hospitality service experience and measuring the luxury and trust offered by the hotel. First of all, the concept of design is very important. The actual physical place where the service is performed, the architecture, conditions of the ...
