Discuss the potential benefits and challenges of using benchmarking within healthcare. Pick one specific challenge or benefit and answer the following questions:
What do you think is the greatest challenge/benefit of using benchmarking within healthcare?
How does it factor into overall service quality?
How might it/how does it factor into financial matters from an operational perspective?
Forum 4 – Health Care Management
January 2, 2017
Your Institution of Affiliation
According to Benson (1993), benchmarking is “the process of establishing a standard of excellence and comparing a business function or activity, a product, or an enterprise as a whole with that standard”. In many aspects