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Topic: At Your Service: Themes Emerging From the Chapters in Wharton
What themes emerge from the chapters read in Wharton? Can you describe how service workers also do emotion work? Can you describe the social interaction that takes place between the worker and the consumer?
How do your experiences with services compare to the readings in Wharton? In the world of service, argue who wins - the employer, worker or customer and why? Discuss the different standards outlined in the text.
•Read Wharton Chapter 6, 12 & 16
AT YOUR SERVICE Name: Institutional Affiliation: Themes Emerging From the Chapters in Wharton Wharton`s book gives an analogy that provides an overview on the contemporary theories and research required in understanding the sociology of organizations. The two primary themes that emerge in this book and that stand distinctive include emphasis on the sociological content that reflects on the multidisciplinary breaths of an organization (Amy, 20