Instructions to candidates:
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
Answer any FIVE questions
questions carry equal marks. Marks for each question are shown in [ ]
boundaries between the hospitality industry and the tourism industry overlap
with each other.
examine links between the hospitality industry and the tourism industry. 
hospitality industry represents a significant proportion of total consumer
expenditure. Examine factors that will influence consumer expenditure in the
hospitality industry. 
feasibility study can be used to generate useful information for the hospitality
manager, particularly when planning for the future.
Examine how a feasibility study may be used by hospitality management. 
Specify aspects that will be considered in a feasibility study. 
Discuss aspects that may be considered when determining return on investment
There are a number of issues that will need to be considered by management
during the construction of a hotel.
Specify factors that will influence how a building contract may be agreed. 
Describe EACH of the following categories of contract or procurement methods:
Design and build
the twenty-first century, the provision of a leisure facility has become a main
feature in many large hotels.
Discuss reasons why hotels have made investments in the provision of leisure.
Explain how the development of club membership facilities in respect of its
leisure provision can increase hotel revenue. 
Outline the range of facilities that may be offered by a hotel as part of its
leisure provision. 
hospitality manager will enter into many different legal relationships during
the course of his or her work.
between statute law and judicial precedent. 
Social Charter Action Programme covers equal treatment for men and women.
Discuss how this will affect decisions made by managers in the hospitality
is the duty of every employer to take all due diligence to prevent an outbreak
of food poisoning.
the action that must be taken to comply with this requirement. 
Before accepting a new appointment, a hospitality manager is expected to show a
proven record of effective control. Discuss how an appreciation of EACH of the
following would assist in the management of a hospitality outlet:
traditional pub has undergone a major change in recent years.
Explain the concept of the tied house in the public house sector. 
Describe methods by which a pub company may calculate the rent payable by a
Discuss how the public house has emerged from a traditional male-dominated
clientele to an atmosphere more suitable to women and families.