OF THE HOTEL & CATERING INDUSTRY
Instructions to candidates:
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
Answer any FIVE questions
questions carry equal marks. Marks for each question are shown in [ ]
hotels are more easily classified than others, but all hotels are influenced by
the demands of the market for which the hotel caters.
Explain how a transit hotel will differ from other types of hotel. 
Describe how a hotel may provide amenities for local residents. 
Discuss influences that contribute to determining the location of a hotel. 
hotel will generate derived demand through residents staying there for reasons
other than for its own sake.
Discuss the main types of demand generating source which a hotel may
Describe the characteristics that will distinguish between various types of
hotel guest. 
occupation of a room in a hotel presents an opportunity for an increase in
sales throughout the hotel.
Differentiate between TWO main hotel activities that earn room revenue. 
Describe how the atmosphere in a hotel dining room may be changed. 
Banqueting includes a wide range of occasions such as luncheon parties,
conferences, weddings and dinner dances.
Discuss how banqueting may differ from other aspects of a food and beverage
Compare the advantages and disadvantages of having one central kitchen rather
than a number of smaller units. 
function of a training department is to create and administer a suitable
Identify principal activities that a training manager in a hotel would carry
Discuss the benefits that a hotel may expect as a result of implementing a
training policy. 
Achieving a higher level of productivity in a hotel will increase customer
Examine ways in which a hotel may achieve a higher level of productivity. 
Explain how computers increase productivity in hotels. 
Technical services in a hotel may be the responsibility of a senior manager or
sub-contracted out to an external provider.
Determine the categories of cost that may be included under ‘Property Operation
and Maintenance’ costs. 
Discuss, with reasons, the main factors that will affect these costs. 
Explain how energy costs will be influenced by climate. 
Hotels may be grouped within a restricted geographical area or distributed
widely within a country.
Examine issues that a
hotel group will have to consider to remain successful in a challenging market.