Some hotels are more easily classified than others, but all hotels are influenced by the demands of the market for which the hotel caters.  a) Explain how a transit hotel will differ from other types of hotel.

Some hotels are more easily classified than others, but all hotels are influenced by the demands of the market for which the hotel caters. a) Explain how a transit hotel will differ from other types of hotel.

FUNDAMENTALS OF THE HOTEL & CATERING INDUSTRY

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Some hotels are more easily classified than others, but all hotels are influenced by the demands of the market for which the hotel caters.

 

a) Explain how a transit hotel will differ from other types of hotel. [5]

b) Describe how a hotel may provide amenities for local residents. [5]

c) Discuss influences that contribute to determining the location of a hotel. [10]

 

2. A hotel will generate derived demand through residents staying there for reasons other than for its own sake.

 

a) Discuss the main types of demand generating source which a hotel may experience. [10]

b) Describe the characteristics that will distinguish between various types of hotel guest. [10]

 

3. The occupation of a room in a hotel presents an opportunity for an increase in sales throughout the hotel.

 

a) Differentiate between TWO main hotel activities that earn room revenue. [10]

b) Describe how the atmosphere in a hotel dining room may be changed. [10]

 

4. Banqueting includes a wide range of occasions such as luncheon parties, conferences, weddings and dinner dances.

 

a) Discuss how banqueting may differ from other aspects of a food and beverage operation. [10]

b) Compare the advantages and disadvantages of having one central kitchen rather than a number of smaller units. [10]

 

5. One function of a training department is to create and administer a suitable workforce.

 

a) Identify principal activities that a training manager in a hotel would carry out. [10]

b) Discuss the benefits that a hotel may expect as a result of implementing a training policy. [10]

 

6. Achieving a higher level of productivity in a hotel will increase customer satisfaction.

a) Examine ways in which a hotel may achieve a higher level of productivity. [10]

b) Explain how computers increase productivity in hotels. [10]

 

7. Technical services in a hotel may be the responsibility of a senior manager or sub-contracted out to an external provider.

 

a) Determine the categories of cost that may be included under ‘Property Operation and Maintenance’ costs. [10]

b) Discuss, with reasons, the main factors that will affect these costs. [6]

c) Explain how energy costs will be influenced by climate. [4]

 

8. Hotels may be grouped within a restricted geographical area or distributed widely within a country.

Examine issues that a hotel group will have to consider to remain successful in a challenging market. [20]


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