Oct 03, 2017 term paper 2

PROVIDING QUALITY SERVICE

This paper concentrates on the primary theme of PROVIDING QUALITY SERVICE in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.

Assignment 2: Providing Quality Service

Due Week 8 and worth 200 points

A positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the utmost quality service. Based on the hospitality industry you chose in Assignment 1, identify methods, strategies, and tools this industry uses to deliver the “wow” factor and enhance the guest experience.

Write a five to six (5-6) page paper in which you:

  1. Describe how the industry involves the guest in order to provide quality service.
  2. Summarize two (2) service standards the industry uses to meet customer expectations.
  3. Recommend one (1) “wow” element the industry could apply to each of the two (2) service standards in order to make the guest’s experience more memorable.
  4. Recommend at least one (1) way the industry could better provide information to its guests.
  5. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

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