Instructions to candidates:
allowed: Three hours (plus an extra ten minutes’ reading time at the start – do
not write anything during this time)
Answer any FIVE questions
questions carry equal marks. Marks for each question are shown in [ ]
Managers will often encounter resistance to change when implementing new
policies, procedures and practices in an organization. Explain:
common causes of resistance to change 
resistance to change can be overcome 
Equity theory identifies a number of key insights into the behavior of
individuals in organizations.
the ways in which equity theory seeks to explain motivation and behavior in organizations.
Evaluate the recognized strengths and weaknesses of the bureaucratic model of organization
Group norms assist in explaining the behavior of groups and individuals in an organization.
Explain the purpose and content of group norms and explain how they are
distinguishing between, the terms leadership and management. 
Explain the approaches typically followed to resolve conflict in an organization.
Review the main internal and external triggers for change in an organization.
Critically evaluate the process of organizational socialization and assess its
contribution to effective organizational performance.