Managers will often encounter resistance to change when implementing new policies, procedures and practices in an organization. Explain:  a) The common causes of resistance to change

Managers will often encounter resistance to change when implementing new policies, procedures and practices in an organization. Explain: a) The common causes of resistance to change

ORGANISATIONAL BEHAVIOUR

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Managers will often encounter resistance to change when implementing new policies, procedures and practices in an organization. Explain:

 

a) The common causes of resistance to change [10]

b) How resistance to change can be overcome [10]

 

2. Equity theory identifies a number of key insights into the behavior of individuals in organizations.

Analyze the ways in which equity theory seeks to explain motivation and behavior in organizations. [20]

 

3. Evaluate the recognized strengths and weaknesses of the bureaucratic model of organization structure. [20]

 

4. Group norms assist in explaining the behavior of groups and individuals in an organization. Explain the purpose and content of group norms and explain how they are developed. [20]

 

5. Analyze, distinguishing between, the terms leadership and management. [20]

 

6. Explain the approaches typically followed to resolve conflict in an organization. [20]

 

7. Review the main internal and external triggers for change in an organization. [20]

 

8. Critically evaluate the process of organizational socialization and assess its contribution to effective organizational performance. [20]


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