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1. How can Information technology support a company`s business processes and decision making and give it a competitive advantage? Give examples to illustrate your answer.
2. Refer to the Real Word Case (attached) on eCourier, Cablecom, and Bryan Cave in the chapter. Jay Bregman, CTO and cofounder of eCourier, notes that the company hopes their innovative use of technology will become a differentiator in their competitive market. More generally, to what extent do specific technologies help companies gain an edge over their competitors? How easy or difficult would it be to imitate such advantages?
3. How could a business leverage its investment in information technology to build strategic IT capabilities that serve as a barrier to new entrants into its markets?
4. What strategic role can information play in business process reengineering?