This paper concentrates on the primary theme of INCOMING CALLS TO A CUSTOMER SERVICE CENTER ARE CLASSIFIED AS COMPLAINTS (75% OF CALL) OR… in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.
Incoming calls to a customer service center are classified as complaints (75% of call) or requests for information (25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with incomplete software installation; and in the remaining 3% of complaints the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase more products (50%).
(a) What is the probability that an incoming call to the customer service center will be from a customer who has not