Jul 18, 2017 Research papers

HR Training Class

This paper concentrates on the primary theme of HR Training Class in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.

HR Training Class

INSTRUCTIONS:

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. 

Write a six to seven (6-7) pages paper in which you:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). 

Justify why you selected the training method that you did. 

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

CONTENT:

Assignment 4: HR Training Class Name Institution Introduction Needs assessment is the answer to several questions when determining organization performance. Before organizing for a training, conducting a needs assessment, before the actual training program commences, is important as it provides answers to; what are the gaps existing, where can emphasis be, why are the performances of employee low are high, who needs to be trained and when can the training be conducted. In addition, needs assessment helps in identifying the possible gaps that might exist. It enables the organization and the new employees work towards a common objective. Needs assessment enhances competence and performance, by conducting a needs assessment, the gaps are reduced or eliminated (Lucas, 2005). It is important to note that when conducting a needs assessment, the process generates more than just the need for the training, therefore, an organization is required to analyze some of the urgent needs in relation to the available resource in order to develop a training plan. Ways in Which Such an Assessment Would Expose Any Existing Performance Deficiencies Needs assessment would be appropriate in revealing employees’ grievances, other past complaints, breach of policies among other issues that need to be addressed. Needs assessment identifies certain areas of improvement; for example, if a department has a history of absenteeism or low performance, training would be designed to...


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