Jan 22, 2018

How would you go about benchmarking the warehouse’s performance?

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Assignment ONE Expectations

·
For each assignment complete a bibliography

·
Your
assignment should be a minimum of 2 pagesin length.

·
You are
required to use APA formatting and you are required to cite and reference your
sources.

·
There should
be aminimum of FOUR reputable sources cited and referenced in your
paper.

You
and your rich friends are entrepreneurs in Silicon Valley, but you don’t have
the smarts to either build new devices or write new apps. (Sorry.) Instead,
you’re interested in tapping a more prosaic market; the geeks who build new
devices, and write new apps.

Tentative
name for the business: MyShoppingCart.com. Customers visit the site, and select
items for delivery using one of two shopping modes: by store (specify a
business, see what it sells, and pick items) or by product (specify a grocery
item, see which stores stock it, and pick a store). As usual, the customers
fill shopping carts online, enter their plastic, and await delivery. You plan
to charge outrageous prices, but hey – this isn’t a price-sensitive crowd.

Let’s suppose the company has
Taken Off, and is now a Big Deal in Silicon Valley. Thousands of otherworldly,
overpaid people, many of whom could either find the time to go shopping
themselves, or delegate the task to their PAs, have come to rely upon
MyShoppingCart.com for groceries – and not just at 3:00 AM on Sunday morning.

The company’s success has been
due to its clean, beautifully intuitive shopping app, which works flawlessly on
every device, and also to its awesomely fast delivery service. In one instance,
which has become the stuff of local legend, a millionaire’s trophy wife was
horrified to discover that she was completely out of cocktail onions, and a
party she was hosting was beginning in a half hour. She placed an order on her
cellphone, and a motorcycle courier from MyShoppingCart had the onions in her
hand in 17 minutes flat. (That $1.75 jar of onions did, of course, cost her
$50, charged to her American Express card, but she didn’t notice.)

But now the company has encountered
a problem — the warehouse. There are bottlenecks: it’s taking too long for
items to get from the receiving side of the shipping dock to the shelves. It’s
taking too long to pick an order from the shelves and get it out the door, in
either a car trunk or motorcycle saddlebags. There’s no minimum acceptable time
for either activity; the emphasis is always on making things faster.

Obviously, it’s impossible to
know the particulars of what’s going on. But how would you find out? Once you
know, what sort of program would you put into place, to make things better? In
particular:

1. How would you go about
benchmarking the warehouse’s performance?

2. How would you collect data
concerning the details of warehouse performance?

3. How would you apply the PDCA
process to improving performance?

Your discussion should be solidly
grounded in the background materials, and supported by citations and
references.

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·
Assignment TWO Expectations

·
Your
assignment should be a minimum of 2 pagesin length.

·
You are
required to use APA formatting and you are required to cite and reference your
sources.

·
There should
be aminimum of FOUR reputable sources cited and referenced in your
paper.

We return to the hypothetical grocery delivery
business described in ASSIGNMENT ONE.

If you buy a defective computer, then it’s a given
that you’re going to take it back to where you bought it, either to be
repaired, replaced, or returned in exchange for a refund. If you buy a net of
onions that has some moldy ones in it, then it’s a given that you’ll simply
throw them away. Taking them back to the store isn’t worth the trouble.

In the case of MyShoppingCart, the situation is a
bit more complex. Your customers are paying a high premium for fast, 24/7
delivery of groceries. If a Silicon Valley matron gets a corked bottle of pinot
grigio, or a tin ofpate de
foie gras
with an unwholesome
aroma, then she expects your company to come get it, and credit her account.

This is an example of reverse logistics, which your
readings describe as “a supply chain opportunity.” But you’re having difficulty
finding any opportunities in the smelly bags of spoiled groceries that turn up
at your warehouse from time to time. This problem is a lemon. Your challenge –
to make lemonade!

Carefully examine the situation, and discern any
opportunities to profit from the returns, or at least earn enough money to
offset the losses. Here are some clues. You bought the products from somebody,
right? Maybe they’re good for it. Also: information about product quality is
valuable, at least in principle. How could you monetize that value? Who would
be interested in seeing that information, and what could you gain by providing
it to them?

Again, be sure to base your discussion on a close
reading of the required sources. Be sure to provide citations and references.

*******************************************************

·
Assignment 3 Expectations

·
Your
assignment should be a minimum of 2 pagesin length.

·
You are
required to use APA formatting and you are required to cite and reference your
sources.

·
There should
be aminimum of FOUR reputable sources cited and referenced in your
paper.

Address
DHL’S logistical quality distribution strategy, to include:

·
The specifically logistical functions for which the
organization is responsible.

·
The metrics pertaining to those functions that
determine quality. Possible metrics are timeliness, reliability, cost,
shrinkage (damage and loss), etc.

·
How those metrics are monitored.

·
How the organization applies Deming’s PDCA paradigm
to quality control; or if it doesn’t, how it could or should apply that
paradigm.

*******************************************************

·
Assignment FOUR Expectations

·
Your
assignment should be a minimum of 2 pagesin length.

·
You are
required to use APA formatting and you are required to cite and reference your
sources.

·
There should
be aminimum of FOUR reputable sources cited and referenced in your
paper.

For this assignment, address DHL’s involvement in reverse logistics. The
nature of reverse logistics depends upon the organization. Not all of the
following topics may be relevant; address those that are.

1)
How the organization handles customer returns, to
include return policy.

2)
Organizational participation in recycling and
repurposing efforts

3)
Organizational responsibility for after-end-user
disposal and pollution

4)
Organizational involvement in customer efforts to
increase efficiency and decrease waste

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