Jul 12, 2017 Others

How important were the NYCAPS and CityTime Projects for New York City? What were their objectives? What would have been their business benefits?

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NYCAPS and City Time

INSTRUCTIONS:

Final - Case Study #2



Please read and review the Chapter 14 Case Study: 





NYCAPS and City Time: A tale of Two New York City IS Projects (page 556 of your text)



After your review, please answer the following questions and formulate them into an APA formatted paper: 



1. How important were the NYCAPS and CityTime Projects for New York City? What were their objectives? What would have been their business benefits?

2. Evaluate the key risk factors of both projects?

3. Classify and describe the problems each project encountered as the NYCAPS and CityTime systems were being implemented. What management, organization, and technology factors caused those problems? 

4. Describe the steps you would have taken to control the risk in these projects. 

5. What were the similarities and differences in the management of both projects?

6. What was the business impact of these botched implementations? Explain your answer.

7. Describe the steps that should have been taken to prevent negative outcomes in these projects.

8. Do you believe the project problems were mostly IT-related, or do you think that poor leadership and planning caused the catastrophes? Explain. 





Protocol: 



(a) Write in APA format

(b) Each item will have a proper APA heading

(c) Response to each of the 1-8 items above must be at least 150 words

(d) The paper must have at least five (5) reputable sources with proper citations from these sources

(e) Please submit by the due date

CONTENT:

Final Case Study 2 Name Institution Final Case Study 2 Q1. The New York City Automated Personnel System (NYCAPS) and CityTime Projects were important for the New York City because they would modernize government systems and increase efficiency. This meant reducing paperwork while dealing with employee benefits and job allocation. They would automate the payroll system and manage overtime payments that employees requested. Above all these projects were crucial in eliminating mismanagement in order to deliver programs accurately (Business Problem-Solving Case, n.d). The objectives of NYCAPS and CityTime Projects was to create a modern automated system to allow updating and managing personnel data. NYCAPS aimed to minimize the costs used in the city budgets. Through CityTime Projects, the idea was to reduce under-deserved overtime payments that city workers claimed (Business Problem-Solving Case, n.d). The benefits of the projects if they were successful is the ability to reduce millions of dollars used in managing the traditional file system while handling payments and benefits. It would have saved revenue for the city since proper monitoring would be employed to check employees that deserve overtime payments. Finally, overall business operations for government agencies would have become efficient (Business Problem-Solving Case, n.d). Q2. The risk factors of both projects included lack of proper leadership to take up the necessary requirements to ensure pro...


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