Aug 11, 2017

How do you feel about Marie`s listening posture? Is Donna`s message likely getting through to Marie?

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MANAGING COMMUNICATION CONFLICT

INSTRUCTIONS:
Hi, Below are the steps of instruction: Read Chapters 6 & 7 in Porter-O`Grady & Malloch Quantum Leadership and review the optional readings. 3. Using your organization as an example, please respond to the following question. Your response should be: 1) two substantive paragraphs in length; 2) reflective your understanding of the assigned reading; 3) formatted in APA 6th Edition style; 4) contain at least one additional citation (beyond the textbook). Donna is trying to let Marie know that she is going to need some help in understanding her patient`s diagnosis. She has been attempting to explain her understanding to Donna at the nurses` desk. While Donna is talking, Marie has been doing her charting, answering a call bell, sending off a lab request, and checking a medication request. Marie has been shaking her head as Donna speaks, but keeps on with her activities. Questions: How do you feel about Marie`s listening posture? Is Donna`s message likely getting through to Marie? What is a better approach to Donna and Marie`s interaction? Thanks M
CONTENT:
MANAGING COMMUNICATION CONFLICTNameCourseInstructorInstitutionDate Due Customer service and public relations are the most essential qualities of an organization`s employees who directly interact with customers. For instance, in our organization, the reception and nurse`s desk are very crucial in ensuring that effective conflict management is achieved by embracing exceptional communication strategies (Porter-O`Grady & Malloch, 2003). This is mainly because a considerable number of conflicts arise as a result of communication breakdown or when there is a misunderstanding between two or more parties. Considering that effective communication is essential it is neces...

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