Jul 12, 2017 Others

Factors that Prolong Waiting Time

This paper concentrates on the primary theme of Factors that Prolong Waiting Time in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.

Factors that Prolong Waiting Time

INSTRUCTIONS:

Waiting and availability are important concerns from a customer service perspective. This is also true from an internal customer service perspective. Groups within an organization that depend on each other come to expect a certain level of performance in relation to having

Consider a situation when a group within your chosen organization was unable to deliver in meeting the expectations of a ‘customer’ group in providing a needed product, resources, or service in a timely fashion ( … or consider a potential situation where this could happen).

In a 2- to 3-page paper, excluding the title page and references, describe the scenario and the ramifications to the ‘customer’ group and the organization. Identify and discuss any of the following “8 factors [that] make the wait seem longer” (Rubin, n.d.) listed below that apply to the situation. Make sure you provide some insight as to how the item(s) below applied to the scenario. Provide some insights as to what can be done from an internal customer service perspective to maintain good internal customer relations when an internal service provider cannot deliver according to expectations

CONTENT:

Customer Service Perspective: Factors that Prolong Waiting Time Name: Institutional Affiliation: Customer Service Perspective: Factors that Prolong Waiting Time Both availability of employees and customer waiting are essential aspects when dealing with customer service. The statement applies in a perspective of internal customer service. An organization where the customer service depends on the interconnection of two or more groups requires an efficient queuing management and a conceptual model that employs psychological waiting lines strategies. The essay will explore the scenario of a bank during school opening periods and the critical factors that make customer waiting time to appear longer. PNC Bank is one of the leading organizations that offers financial services to its clients around New York. At the onset of each academic year, it is characterized by a score of students from high school leve

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