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Explain misunderstandings between people of different cultural backgrounds and how to reduce them.

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ASSESSMENT 3

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Cultural Misunderstandings

·
.capella.edu/webapps/blackboard/content/listContent.jsp?course_id=_31022_1&content_id=_3217647_1&mode=reset”>Toggle Drawer

Overview

Read a scenario and create a 1 page
dialogue that shows the different perspectives between characters. Then, write
3 pages in which you analyze the
dialogue and provide solutions for reducing misunderstandings.

According to Wilmot (1987), human
communication has two components, content and relationship. Although the
content aspect indicates the message itself, the relationship aspect is often
reflected in the thoughts and feelings hidden in the message. You will be able
to explain misunderstandings among people of different cultural backgrounds and
how to reduce them.

Resources

Required Resources

The following resources are
required to complete the assessment.

Capella Resources

Click the links provided to view
the following resources:

USE THIS SENERIO

Mariko is a foreign
student from Japan. About five months have passed since she entered university
in the United States. Because she was a diligent student, she received “A” for
all the classes she registered in her first semester. Mariko felt so sick one
day, and visited Health Service Center of her university to see a doctor. Dr.
Smith told Mariko that she had flu. But because her condition did not get any
better, she went back to see the doctor a couple of times. When she visited the
center today again; however, the receptionist told her to see Mrs. Thompson,
the counselor of the center.

C: Hi, Mariko. 
M: Hi, Mrs. Thompson. 
C: How are you today? The doctor told me that you had flu. Have you gotten any
better?
M: No, I still feel sick. I have a final exam in my speech communication class
tomorrow, so I’m worried.
C: How long have you been in the States, Mariko?
M: About five months, Mrs. Thompson.
C: Could you tell me about your life since you came to the U.S.?
M: Well……..I have been studying hard every day.

[Counselor’s thoughts: Let’s see… foreign student from Japan. It
is not usually a good idea to ask Asian students direct questions.]
C: Hi, Mariko. 
[Mariko’s thoughts: Why do I have to see the counselor? I wonder if Dr. Smith
is not on duty today.]
M: Hi, Mrs. Thompson. 
[Counselor’s thoughts: Dr. Smith told me that this student came back to the
center again and again. He also told me that her physical condition wasn’t
serious at all. Before starting to counsel her, let me make sure she feels all
right.]
C: How are you today? The doctor told me that you had flu. Have you gotten any
better?
[Mariko’s thoughts: I do not understand why she asks such a question. If I felt
better, I wouldn’t be here. Where is Dr. Smith?]
M: No, I still feel sick. I have a final exam in my speech communication class
tomorrow, so I’m worried.
[Counselor’s thoughts: O.K., she doesn’t look so sick. But her voice is weak
and she looks nervous. She must be a diligent student. Let me ask her simple
questions, then she will feel relaxed.]
C: How long have you been in the States, Mariko?
[Mariko’s thoughts: This is a waste of time. If I can’t see the doctor, I want
to go home and study.]
M: About five months, Mrs. Thompson.
[Counselor’s thoughts: Usually, sojourners experience depression after spending
a couple of months in the host culture. That may be her case. Anyhow, I need to
know more about her lifestyle.]
C: Could you tell me about your life since you came to the U.S.?
[Mariko’s thoughts: Oh, no. She started counseling me. I may be suffering from
mental illness. I hope she will not tell anyone that I was here…]
M: Well, ……..I have been studying hard every day.

Reference

Wilmot, W. W. (1987). Dyadic communication (2nd
ed.). New York, NY: Random House.

Suggested Resources

The following optional resources
are provided to support you in completing the assessment or to provide a
helpful context. For additional resources, refer to the Research Resources and
Supplemental Resources in the left navigation menu of your courseroom.

Library Resources

The following e-books or articles
from the Capella University Library are linked directly in this course:

·
Enfield, N. J. (2013)..library.capella.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=85140004&site=ehost-live&scope=site” title=”Select this link to launch this material in a new window.”>Language, culture, and mind: Trends and standards in the latest pendulum
swing.Journal of the Royal
Anthropological Institute, 19
(1), 155–169.

·
Jaeyoung, C., Kushner, K. E.,
Judy, M., & Lai, D. W. L. (2012)..library.capella.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=89189464&site=ehost-live&scope=site” title=”Select this link to launch this material in a new window.”>Understanding the language, the culture, and the experience: Translation
in cross-cultural research. International Journal of
Qualitative Methods, 11
(5), 652–665.

·
Swartz, L., Kilian, S., Twesigye,
J., Attah, D., & Chiliza, B. (2014)..library.capella.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=94991276&site=ehost-live&scope=site” title=”Select this link to launch this material in a new window.”>Language, culture, and task shifting – an emerging challenge for global
mental health. Global
Health Action, 7
, pp. 1–4.

Course Library Guide

A Capella University library
guide has been created specifically for your use in this course. You are
encouraged to refer to the resources in the.libguides.com/PSYCFP3540″ title=”Select this link to launch this material in a new window.”>PSYC-FP3540 – Culture, Ethnicity, and Diversity Library Guide to help direct your research.

Internet Resources

Access the following resources by
clicking the links provided. Please note that URLs change frequently.
Permissions for the following links have been either granted or deemed
appropriate for educational use at the time of course publication.

·
Boroditsky, L. (2010, July
23)..wsj.com/news/articles/SB10001424052748703467304575383131592767868″ title=”Select this link to launch this material in a new window.”>Does language influence culture? Wall Street Journal. Retrieved from
http://online.wsj.com/news/articles/SB10001424052748703467304575383131592767868

·
Chen, K. (2012)..ted.com/talks/keith_chen_could_your_language_affect_your_ability_to_save_money?language=en” title=”Select this link to launch this material in a new window.”>Could your language affect your ability to save money? TEDGlobal 2012. Retrieved from
https://www.ted.com/talks/keith_chen_could_your_language_affect_your_ability_to_save_money?language=en

·
Gross, J. (2013)..ted.com/2013/02/19/5-examples-of-how-the-languages-we-speak-can-affect-the-way-we-think/” title=”Select this link to launch this material in a new window.”>5 examples of how the languages we speak can affect the way we think [Blog
entry]. Retrieved from
http://blog.ted.com/2013/02/19/5-examples-of-how-the-languages-we-speak-can-affect-the-way-we-think/

Assessment Instructions

Resources

Preparation

To prepare for this assessment,
read theCultural Misunderstandings Scenario linked in
the Required Resources. (After reading this scenario, you will create your own
dialogue.) Try to understand the “relationship” aspect of the two
characters, Mariko and Mrs. Thompson. It is important to understand that the
characters’ thoughts described in the dialogue do not determine any specific
characteristics of a certain culture. It merely indicates different
perspectives presented by people from different cultural backgrounds. Here,
different cultures could be represented by either “counselor culture”
or “patient culture.”

·
Dialogue 1 portrays some cultural
misunderstandings (misperceptions).

·
Dialogue 2 includes Mariko’s
thoughts and the counselor’s thoughts.

In each dialogue, “C”
stands for the counselor, and “M” stands for Mariko.

Directions

·
Write a 1 page dialogue focusing
on cultural misunderstandings or misperceptions between a counselor and a
client (or a doctor and a patient). Be sure to include the characters’ thoughts
in the dialogue, similar to the second version of the dialogue. Your dialogue
must complete the following:

o Identify
perspectives of people from different cultural backgrounds.

o Explain
misunderstandings between people of different cultural backgrounds and how to
reduce them.

o Describe how to
reduce cultural misunderstandings between people of different cultural
backgrounds.

o Explain dyadic
theory of communication.

·
In addition to the dialogue,
write a 3 page paper explaining where the misunderstandings are between the two
speakers in the dialogue and why the misunderstandings occurred. Then, provide
suggestions for reducing these kinds of misunderstandings.

Additional
Requirements

·
Ensure your finished assessment
is 3 pages in length, excluding the title page and references page. Also,
submit your 1 page dialogue as part of this assessment.

·
Include a title page and a
references page.

·
Include an introductory paragraph
and a concluding paragraph.

·
Include a minimum of two research
resources.

·
Follow APA guidelines for style
and formatting.


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