Jul 12, 2017 Others

Do you think that retail stores sometimes make trade-offs between optimal customer service and their bottom lines (profits)?

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Discussion Forum: High-Quality Customer Service and Profits

INSTRUCTIONS:

hen I go to a register to check out, I want to pay quickly and go....I don’t want to wait in line!  Do you think that retail stores sometimes make trade-offs between optimal customer service and their bottom lines (profits)? For example, might a store decide to forego adding more check-out staff (causing the check-out lines to be longer), in favor of realizing reduced labor costs and thus higher profits? What do you think? Is there a balance that stores should strike between reducing costs and providing good customer service?

CONTENT:

Discussion Forum Student’s name Institution affiliation Discussion Forum Retail stores make trade-offs between high-quality customer service and profits more often than not. For example, understaffing is common in the stores. Thus, the customers have to wait for a long time before their needs are met. The understaffing may be because retailers target at reducing operational cost, such as labour, in order to increase the

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