Jul 11, 2017 Others

Describe how the organization responded to those issues with technology and leadership in terms of successes, failures, or unforeseen results.

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Management, Integration and Implementation: Case Study

INSTRUCTIONS:

The case study presented in Case 4 is about the South Australian Water company trying to align information technology in a publically owned organization. This case describes the experience of a CIO and the need to drive a wide range of business applications as well as the IT infrastructure to improve the quality of water as the corporate goal. The main challenge confronting the management team is to add value to the business through IT and outsourcing arrangements. The student will analyze the case in six sections in the order followed. Also, these sections must be used to format level 1 heading titles in the case report.

  1. Give the case background and organizational environment.
  2. Describe the case situation and structure of the organization.
  3. Identify the key problems and issues in the case.
  4. Describe how the organization responded to those issues with technology and leadership in terms of successes, failures, or unforeseen results.
  5. Provide and assessment and reasons for supporting those solutions.
  6. Review the case finding and conclude how the solution could be improved or propose something different.

This case was available free to read and download from the Palgrave McMillan Journal of Information Technology site. Cases for free change every week, but the journal offers this disclosure “Palgrave Macmillan and the editorial team have selected this set of papers from the archive of the journal to give a representative sample of the best of our content. These papers, listed in chronological order, are available free to read and download.” The case is included in this page for easy access.

CONTENT:

Management, Integration and Implementation: Case Study Name: Institutional Affiliation: Management, Integration and Implementation: Case Study Case Background South Australian Water (SA Water) was originally formed as a government department in charge of water supply, but it changed to a government corporation characterized by the outsourcing of operations such as IT infrastructure to mitigate management challenges. The background of the case can also be explained regarding the government’s desire to steer the corporation into a quality oriented water board. The case regarding the IT development and advancement in SA started in the late 1990s, when the South Australian government incorporated environmental concerns and quality of water into the objectives of the organization. The IT infrastructure came about when the government tasked SA with the need to be customer-focused, to augment commercialization and to establish a dynamic export-focused water organization. The need for exemplary Information Systems and IT infrastructure became necessary since the achievement of the new goals set by the government required an exemplary water-testing laboratory that depend on SCADA, GIS, computer systems, IT and information systems for the achievement of a high-quality water delivery. The organization`s environmen

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