2019-01-25T11:23:26+00:00 Assignments

Describe and discuss the major barriers to effective business communication. Use business examples to illustrate your answer.

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INTERNATIONAL BUSINESS COMMUNICATIONS

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Describe and discuss the major barriers to effective business communication. Use business examples to illustrate your answer. [20]

 

2. a) Outline the basic rules of correct use of the telephone as a means of business communication. [10]

    b) Discuss the main steps you should take before making an important telephone call. [10]

 

3. Using appropriate examples, discuss the way in which body language might be interpreted in the process of business communication. [20]

 

4. Describe and discuss the main factors that determine the effectiveness of group communications. [20]

 

5. Discuss the roles and duties of the following key meeting participants:

 

a) The Chair [10]

b) The Secretary [10]

 

6. Using business examples, consider the uses, advantages and disadvantages of any TWO forms of audio visual aid. [20]

 

7. Write brief notes concerning the drafting of a business report under the following headings:

 

a) Introduction

b) The body of the report

c) Conclusions and recommendations

d) Summary [5 each]

 

8. Discuss, with appropriate business examples, the uses of the following forms of visual information:

 

a) Pie charts

b) Pictorial charts

c) Bar charts

d) Line graphs [5 each]


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