Describe and discuss the major barriers to effective business communication. Use business examples to illustrate your answer.

Describe and discuss the major barriers to effective business communication. Use business examples to illustrate your answer.

INTERNATIONAL BUSINESS COMMUNICATIONS

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. Describe and discuss the major barriers to effective business communication. Use business examples to illustrate your answer. [20]

 

2. a) Outline the basic rules of correct use of the telephone as a means of business communication. [10]

    b) Discuss the main steps you should take before making an important telephone call. [10]

 

3. Using appropriate examples, discuss the way in which body language might be interpreted in the process of business communication. [20]

 

4. Describe and discuss the main factors that determine the effectiveness of group communications. [20]

 

5. Discuss the roles and duties of the following key meeting participants:

 

a) The Chair [10]

b) The Secretary [10]

 

6. Using business examples, consider the uses, advantages and disadvantages of any TWO forms of audio visual aid. [20]

 

7. Write brief notes concerning the drafting of a business report under the following headings:

 

a) Introduction

b) The body of the report

c) Conclusions and recommendations

d) Summary [5 each]

 

8. Discuss, with appropriate business examples, the uses of the following forms of visual information:

 

a) Pie charts

b) Pictorial charts

c) Bar charts

d) Line graphs [5 each]


Price: £ 40

100% Plagiarism Free & Custom Written, Tailored to your instructions