Jul 12, 2017 Others

Customer Service Policies

This paper concentrates on the primary theme of Customer Service Policies in which you have to explain and evaluate its intricate aspects in detail. In addition to this, this paper has been reviewed and purchased by most of the students hence; it has been rated 4.8 points on the scale of 5 points. Besides, the price of this paper starts from £ 40. For more details and full access to the paper, please refer to the site.

Customer Service Policies


You work for a high-end boutique located in the suburbs of an urban city. The boutique sells designer clothes for young contemporary women, 25-40 years old, belonging to high-income group. The boutique has been extremely successful and the owner has decided to open another outlet in the center of the city with the same target market.


Until now the boutique has had four employees who have worked with the boutique since it started and who know all the aspects of its workings. The owner would be hiring more staff for the new outlet and you would be managing that outlet. The owner has asked you to document and streamline all the processes and policies, including the customer service polices; so that the new hires can be easily trained on them.



Using your knowledge and experience, draft the customer service policies on the following:


1. Return and exchange of clothes

2. Handling customer complaints

3. Creating positive business environment



Use the template provided to draft customer service policies and provide a rationale for each point in the policy. Ensure that the policies are clear, concise, and comprehensive. In addition, ensure that the policies are appropriate for the described target market and are contemporary.


Grading Criteria:             



*Used the provided template to create the policies for this boutique.

*Created a clear, concise, and comprehensive policy on the return and exchange of clothes. 

*Created a clear, concise, and comprehensive policy on the handling of customer complaints.              

*Created a clear, concise, and comprehensive policy on creating a positive business environment.     

*Ensured that each policy is appropriate for the described target market and is contemporary.             

*Provided a rationale for each point in the returns and exchanges policy          



*Used standard rules of English spelling, grammar, punctuation, mechanics, syntax, and sentence construction to communicate ideas and opinions explicitly and clearly in writing.

*Cited sources using the correct MLA format.


Name Course Instructor Date Customer service policies Return and exchange of clothes If a customer is concerned about the products they have purchased, then they have the opportunity to return the items subject to conditions. The clothes must be returned in the store where they were purchased, within 2 weeks and with the original receipt issued. To compete with other high-end boutiques, customers will be offered in store t


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