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Be able to respond to challenges,
representations and CPN appeals.
3.1. Confirm that the information is complete,
accurate, consistent and valid.
3.2. Suspend the enforcement process while
cases are being investigated.
3.3. Obtain additional evidence where gaps are
identified.
3.4. Seek appropriate advice on cases beyond
their level of authority.
3.5. Refer cases beyond their level of authority
to the right person.
3.6. Inform customers of the decision and
possible courses of action they can take
within the agreed timescale.
3.7. Adhere to organisational policies and
procedures, and legal and ethical
requirements when responding to
challenges, representations and CPN
appeals