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What are they? Why are they used? How are they used? How does one go about developing their own metrics? Please provide an example.

Describe measurements vs metrics?

Also how do Kaplan Norton balanced scorecards fit into this?

Finally, if you could provide some sort of exercise for me to do in excel so I could create a metric, that would be awesome

Also, any links to websites that would further help me learn would be greatly appreciated!!!!!!!