Briefly describe the FOUR learning skills identified by David Kolb

Briefly describe the FOUR learning skills identified by David Kolb

ORGANISATIONAL BEHAVIOUR & HOSPITALITY MANAGEMENT

 

Instructions to candidates:

 

a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) Answer any FIVE questions

c) All questions carry equal marks. Marks for each question are shown in [ ]

 

1. a) Briefly describe the FOUR learning skills identified by David Kolb. [3 each]

   b) Evaluate the lessons gained from David Kolb’s learning cycle for hospitality management today. [8]

 

2. With the aid of example organizations, compare and contrast Handy’s model of culture with that of Hofstede. [10 each]

 

3. Making reference to suitable examples, appraise the FIVE factors that affect demand for labor in the hospitality industry. [4 each]

 

4. making specific reference to the hospitality sector, analyze how relevant Abraham Maslow’s theory of hierarchy is to the modern-day workplace. [20]

 

5.  with the aid of examples:

 

a) Evaluate the advantages of job enrichment for staff working in the hospitality industry [10]

b) Appraise factors that need to be taken into account when redesigning jobs within a hospitality

organization [10]

 

6. You have been given the responsibility to manage a group of staff providing catering for a political party conference. Referring to at least ONE relevant theory on the subject, examine how you would make your staff a successful and cohesive team. [20]

 

7. a) Identify the SEVEN characteristics of service encounters. [7]

    b) Analyze how you would manage service encounters for a wedding reception booked at your restaurant. [13]

 

8. With the aid of a suitable example from the hospitality sector, discuss to what extent it contributes to and/or affects its environment and/or the local community, specifically with regard to environmental and employment practices.


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