Sep 27, 2017 term paper 2

ASSIGNMENT #3 INSTRUCTIONS ANALYSIS OF CONFLICT STYLE AND PRACTICE WITH DEFENSIVENESS BEHAVIOR CONCE

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Assignment #3 Instructions

Analysis of Conflict Style and Practice with Defensiveness Behavior Concepts

Assignment formatting instructions:

Please respond to each of the prompts / questions. IMPORTANT: Be sure to include each of the specific prompts / questions before your responses (you can copy and paste these prompts from this document into your paper).

Remember to put your name at the top of your paper and to properly name the file for submission when you save it (YourName_Assignment2).

Also, and this is important, please use Georgia 11 point font (or Arial will do, if you don’t have Georgia).

You may be wondering “how long should this be?” With respect to assignments that ask you to respond to a series of prompts, remember the “Goldilocks rule” for each of your responses – which is not too long, not too short but “just right.” That means answering the questions succinctly (not rambling) but thoroughly (that is, with sufficient content to demonstrate thoughtful engagement of the material). Generally that means two to three well-constructed paragraphs per prompt / sub-prompt. Clearly, Prompt 2 and Prompt 3 require shorter responses, in general due to the nature of the prompts. However, please be sure to give some careful thought to the wording of your responses there. Be sure to cite the applicable concept (from the text) and develop responses that are worded effectively and naturally (in a conversational style).

Preparation:

Prior to attempting this assignment, be sure you have actively read and reviewed all of the materials for Week Four Readings and Lectures / Presentations content areas (including the TED Talks web links).

There are three prompts associated with this assignment. Each of these prompts are multi-part – be sure to address all aspects of each prompt!

Prompt #1 Set-up:

First, complete Activity 10.2 in your textbook, “Conflict Style Inventory.” Once you complete and score the instrument, please respond to Prompt #1. (This instrument and scoring criteria are also included at the end of this document for your reference.)

Prompt #1: Take a moment to reflect on your scores on the Conflict Styles Inventory, and respond to the following questions:

  • What was your highest score? Do you agree with the assessment? Name the style and discuss your perceptions regarding this style with respect to your own thoughts regarding how you approach conflict situations. Provide an example from your own life of your experience with this style of conflict (either using the style yourself, or as employed by someone else in a conflict situation). Be specific.
  • What was your second-highest score? Was it very close to your highest score, or significantly lower? Do you agree with the assessment? Discuss your perceptions regarding this style (and any interactions with your highest score) with respect to how you approach conflict situations. Provide an example from your own life of your experience with this style of conflict (either using the style yourself, or as employed by someone else in a conflict situation). Be specific.
  • Discuss one thing that works pretty well about your preferred conflict style; in other words, what is one advantage for you about it?
  • Discuss one disadvantage you’ve found in using your preferred conflict style.
  • Finally, what is one specific way you could improve your general approach to conflict? (This answer might include incorporating more of one of your lower scores, etc.)

Prompt #2: INSTRUCTIONS: For each of the following five scenarios (a – e), identify at least one of Gibb’s categories of defense-arousing communication. Then rewrite the original statement in a way that replaces the defense-arousing statement with more supportive language. Then add two of your own scenarios (f – g) following a similar format, based on experiences.

Following are Gibb’s categories:

Evaluation vs. Description

Control vs. Problem Orientation

Strategy vs. Spontaneity

Neutrality vs. Empathy

Superiority vs. Equality

Certainty vs. Provisionalism

Example: Girl to her older brother: “You don’t have a life. All you do is play on the computer!”

Types of defense-arousing communication: evaluation, certainty

More supportive way of communicating: “I’ve noticed that you’ve been playing on your computer several hours a day lately. I’m concerned that you might be neglecting the other aspects of your life. Can we talk about this?”

Prompt #3: INSTRUCTIONS: For each of the following five scenarios (a – e), identify two different ways you could respond non-defensively to the speaker – then add two of your own scenarios (f – g) following a similar format, based on experiences.
In your responses, choose from the following non-defensive response styles:

Ask for specifics

Guess about specifics

Paraphrase speaker’s ideas

Ask what the critic wants

Ask about the consequences

Ask what else is wrong of your behavior

Agree with the critic’s perception

Agree with the truth

Example: A boss says to an employee: “Don’t ever treat a customer that way again!”

One type of non-defensive response: Ask what the critic wants

How you could say it: “What would you like me to do differently next time?”

Second type of non-defensive response: agree with the truth

How you could say it: “You’re right; I lost my temper. I’m sorry.”

A mom says to her daughter: “If you move in with those other girls you’ll just end up fighting with them because you have a hard personality to live with.”

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

A husband to his wife: “Must be nice to have a day off to just do whatever you want.”

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

A guy to his girlfriend: “You spend way too much money on clothes.”

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

One roommate to another: “You’re neurotic!”

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

A girl to her boyfriend: “Your life is out of control—you have no direction!”

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

Your Example #1:

Non-defensive response type:

How you could say it:

Non-defensive response type:

How you could say it:

Your Example #2:
Non-defensive response type: How you could say it: Non-defensive response type: How you could say it:

CONFLICT STYLE INVENTORY (For Prompt #1)

PART 1

INSTRUCTIONS: For each of the following statements, choose a number between 1 and 7 that represents the degree to which you agree or disagree with the statement.

(1= strongly disagree, 7=strongly agree)

1. I generally try to satisfy the needs of my peers.

2. I try to work out a compromise that gives both of us some of what we want.

3. I try to work with my peers to find solutions that satisfy our expectations.

4. I usually avoid open discussions of differences with my peers.

5. I exert pressure on my peers to make decisions in my favor.

6. I try to find a middle course or compromise to resolve an impasse.

7. I use my influence to get my ideas accepted.

8. I use my authority to get decisions made in my favor.

9. I usually accommodate the wishes of my peers.

10. I give in to the wishes of my peers.

11. I bargain with my peers so that a middle ground can be reached.

12. I exchange information with my peers to solve a problem together.

13. I sometimes bend over backwards to accommodate the desires of my peers.

14. I sometimes take a moderate position so that a compromise can be reached.

15. I usually propose a middle ground for breaking deadlocks.

16. I negotiate with my peers so that a compromise can be reached.

17. I try to stay away from disagreement with my peers.

18. I avoid conflict situations with my peers.

19. I use my expertise to make others decide in my favor.

20. I often go along with the suggestions of my peers.

21. I try to give and take so that a compromise can be made.

22. I try to bring all our concerns out in the open so that the issues can be resolved in the best possible way.

23. I collaborate with my peers to come up with decisions acceptable to us.

24. I try to satisfy the expectations of my peers.

25. I sometimes use my power to win a competitive situation.

26. I try to keep my disagreement with my peers to myself in order to avoid hard feelings.

27. I try to avoid unpleasant exchanges with my peers.

28. I keep disagreements with my peers to myself to prevent disrupting our relationship.

29. I try to work with my peers for a proper understanding of a problem.

Source: Deborah Cai and Edward L. Fink, “Conflict Style Differences Between Individualists and Collectivists” Communication Monographs 69, pp. 67–87. Copyright 2002. Reprinted by permission of Taylor & Francis and the authors.

PART 2: SCORING

INSTRUCTIONS: Score your inventory by adding up sets of numbers as follows:

A. Add up your scores for 1, 9, 10, 13, 20, and 24; then divide the total by 6.

This is your Accommodating Score.

B. Add up your scores for 2, 6, 11, 14, 15, 16, and 21; then divide the total by 7.

This is your Compromising Score.

C. Add up your scores for 3, 12, 22, 23 and 29; then divide the total by 5.

This is your Integrating Score.

D. Add up your scores for 4, 17, 18, 26, 27, and 28; then divide the total by 6.

This is your Avoiding Score.

E. Add up your scores for 5, 7, 8, 19, and 25; then divide the total by 5.

This is your Dominating Score.


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