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3917 Breda Court
Modesto, California 95356
EDUCATION California State University, Stanislaus Turlock, California
Bachelor of Business Administration with a concentration in Marketing, August 2016.
EXPERIENCE Zenique Hotels/Holiday Inn Express & Suites Modesto, California
Guest Services Supervisor March 2007 to August 2015
- Greeted and registered guests in a 95 room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays.
- Maintained an excellent customer satisfaction rating over five years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability.
- Balanced daily credit card and cash transactions at the end of each shift and reviewed reports to ensure accurate accounting of all transactions.
- Trained multiple new front desk agents in using POS Terminals, hotel information, providing guest services, and confirming online room reservation services.
- Maintained an up-to-date knowledge of hotel facilities and local businesses to proficiently answer all guest questions and request.
- Earned a promotion from Guest Services Agent to Guest Services Supervisor in January of 2010.
COMPUTER SKILLS Excel, Word, PowerPoint, and Opera Property Management System. Also efficient in 10- key and type 55 words per minute.
ADDITIONAL DATA Fluent in Gujarati and Hindi. Enjoy traveling, automotive, basketball, football, music, outdoors, and cooking.