Listening is as important as this in the communication process.

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Question 1 of 20 5.0
Points

Listening is as important as this in the communication
process.

A. Receiving

B. Remembering

C. Eye contact without blinking

D. Talking

Question 2 of 20 5.0
Points

Adults spend about 70 percent of their waking time
communicating, of which _______ percent is spent listening.

A. 25

B. 45

C. 23

D. 13.3

Question 3 of 20 5.0
Points

This type of listening is usually needed when we need to
make a critical decision about something.

A. Discriminative listening

B. Critical listening

C. Emphatic listening

D. Pleasurable listening

Question 4 of 20 5.0
Points

This step in listening involves assigning meanings to sounds
according to one’s own values, beliefs, and personal history, among others.

A. Remembering

B. Evaluating

C. Responding

D. Decoding

Question 5 of 20 5.0
Points

We listen this way when we listen “between the lines” to
understand the speaker.

A. Critical listening

B. Pleasurable listening

C. Emphatic listening

D. Discriminative listening

Question 6 of 20 5.0
Points

Interpreting during the listening process is the same as:

A. encoding.

B. receiving.

C. decoding.

D. responding.

Question 7 of 20 5.0
Points

When we are bombarded with messages from various sources,
this creates a situational obstacle called:

A. environmental distractions.

B. feedback.

C. complex messages.

D. message overload.

Question 8 of 20 5.0
Points

A type of selective listening that tunes out communication
that is different from our views or does not interest us is selective:

A. perception.

B. focusing.

C. screening.

D. responding.

Question 9 of 20 5.0
Points

This type of ineffective listening happens when one appears
to be listening but whose mind is somewhere else.

A. Selective listening

B. Monopolizing

C. Interrupting

D. Pseudolistening

Question 10 of 20 5.0
Points

If your listening preference is to “cut to the chase” by
getting to the point quickly, then you are a(n) __________ listener.

A. time-oriented

B. action-oriented

C. content-oriented

D. people-oriented

Question 11 of 20 5.0
Points

Are you open to hearing speakers discuss emotional topics?
This would make you a(n) __________ listener.

A. time-oriented

B. action-oriented

C. content-oriented

D. people-oriented

Question 12 of 20 5.0
Points

Speech criticism is a simpler form of:

A. speech evaluation.

B. rhetorical criticism.

C. panel judging.

D. communication process.

Question 13 of 20 5.0
Points

You are evaluating this when you are looking for a clear,
compelling message.

A. Use of quotes

B. Structure

C. Length of speech

D. Speaker commitment to subject

Question 14 of 20 5.0
Points

When you are evaluating this, you look for words that are
clear, appropriate, interesting, and vivid with imagery.

A. Structure

B. Language

C. Substance

D. Ethics

Question 15 of 20 5.0
Points

In any speech criticism, it is always important to do this
first.

A. See the speech objectively.