Leading Change at First St. Louis Bank

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Please help me with the following:

Chapter 2 Case
Read "Leading Change at First St. Louis Bank (A)" and prepare a written response to the following questions:

1. What is your evaluation of the first two years of Lester`s leadership at First St. Louis Bank?
Based on theories presented in the chapter, do you believe the change interventions he has made so far set the stage for future success?

2. What are the trigger events that have set off the requirement for change? To what extent will the bank`s response require a change in behaviors on the part of bank employees?

3. What steps would you suggest Lester take now? Be as specific as possible, paying particular attention to how he might deal with the phenomenon of resistance.

The case is on page 40-43

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