Evaluate what is meant by the term ‘organisational development’

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Instructions to candidates:


a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)

b) The examination paper consists of TWO parts

c) Part A comprises of FOUR compulsory short answer questions and is worth 40% of the final mark. It is recommended that you spend approximately ONE HOUR on Part A

d) Part B comprises of THREE compulsory questions and is related to the pre-issued case study that you will have analysed before entering the examination room. This part is worth 60% of the final mark. It is recommended that you spend approximately TWO HOURS on Part B, which includes planning and checking your answers

e) Please note that your answers to Part B should be analytical rather than purely descriptive. Purely descriptive type answers will attract few marks

f) Candidates are allowed to take up to two pages (four sides) of A4 notes related to the pre-issued case study into the examination room. These notes should be handed in and securely attached to your answer script at the end of the examination period

g) Marks awarded for each question are shown in [ ]

 Part A

Note to candidates: Answer ALL questions in this section (40%).


1. Evaluate what is meant by the term ‘organisational development’. [10]

2. Explore the key approaches that managers could use to make their firms a ‘learning organisation’. [10]

3. Examine the key attributes required to be a ‘transformational leader’. [10]

4. Analyse briefly the THREE key dimensions of teamwork and why these are so vital in organisational

change. [10]


Part B

Note to candidates: Answer ALL questions in this section (60%). These questions relate to the pre-issued case study.


5. One of the change management team’s recommendations is to negotiate with the departmental managers. This approach is thought to be a way of resolving conflict and to achieve the deadline. Examine what you would consider to be the ‘golden rules’ for effective negotiation that could be used. [20]


6. For the deadline to be achieved, better co-ordination between departments is essential. The management, therefore, strongly suggest that better delegation is required if departments are going to work together more efficiently. Examine at least FOUR factors in delegation that could be used in this case. [20]


7. Many of the staff are new to RPH and enabling teams to address major change is always likely to be a challenge. Examine a relevant model that could be used with newly restructured teams to enable them to quickly establish a sense of team cohesion for the tasks that have to be performed. [20]

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