Do you think the training programs are developing loyal employees?
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The Macys Inc. Report INSTRUCTIONS:
Retail Store Report
Company: Macy’s Inc.
Task
Find out the training programs the assigned retailer has in place for both management and staff. As you examine the training programs, note the following:
Are they computer generated, taught by an individual, or taught by a video? Are they ongoing training programs? What is the frequency? What are the topics they cover? Do you think the training programs are developing loyal employees? What do other customers say about this store? Are the employees knowledgeable and well trained? Assume that you are the chief learning officer who is in charge of all the training programs. Which training would you eliminate, and which training would you introduce? Why?
In addition, find the processes that the retailer has in place for loss prevention. Use research and your own observations to answer the following questions:
What are the various security measures in place? What are the policies regarding shoplifters? How does the store deter shoplifters? How does the store train its employees to deal with shoplifters and security systems?
Assignment Grading Criteria
Content:
Researched the training programs the assigned retailer has in place for both management and staff.
Examined the training programs with respect to the following point:
The mode of delivering the training—computer generated, taught by an individual, or taught by a video. Examined the training programs with respect to the following point:
Whether the store has ongoing training programs. Examined the training programs with respect to the following point:
The frequency of training. Examined the training programs with respect to the following point:
The topics covered in training. Examined the training programs with respect to the following point:
Whether the training programs are developing loyal employees. Examined the training programs with respect to the following point:
Whether customers think the store employees are knowledgeable and well trained. Mentioned the current training that they would eliminate and the training that they would introduce, providing a rationale for their choices.
Researched and listed the processes the retailer has in place for loss prevention, including:
Researched and listed the processes the retailer has in place for loss prevention, including:
Policies regarding shoplifters. Researched and listed the processes the retailer has in place for loss prevention, including:
Methods to deter shoplifters. Researched and listed the processes the retailer has in place for loss prevention, including:
Training for employees to deal with shoplifters and security systems. Format:
Used standard rules of English spelling, grammar, punctuation, mechanics, syntax, and sentence construction to communicate ideas and opinions explicitly and clearly in writing.
Cited sources using the correct MLA format. Use headings, bold type, bulleted lists, charts, or graphs, wherever appropriate in the report.
CONTENT:
Name: Instructor: Course: Date: The Macy’s Inc. Report As a Chief Learning Officer, in charge of all training at Macy’s Inc Company, I did research on the training programs of the retail store company. I found out that, the training programs the company had for the management and staff was computer generated, some were taught by facilitators and others done through video. The facilitators were edu
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