only chapters 3, 4, 5 and 6 need to be done i need to do an survey and questionaires based on excel and XLD program (i will send you excel 2007 program by email soon). The survey need to go with essay for using (you can see on the sampe i will send). Research methodology and demographics percentage analysis (report datas by chart) are very important parts. My shool is Bradford in UK is very strict and do not allow any cheating or copy from any source. In case, you can not complete all in 30 pages. I hope you can focus more on chapter 3 4 5 (follow instruction in sample)and cut down or just leave chapter 6 (if necessary i will do it instead). For more detail and instruction i will give you in sample through email. Note: the sample can only use to follow instruction, you can not copy because this is from my lecturer gave us. The sample is focus on dbs bank only but my project is about bank industry, hence, it is diffirent please notice. You can also take a look at the sample fastfood industry to get more understand (fastfood sample get C mark only) Anyway, i have heard all the writers are progessional then i just worry too much. Hope to see the best result from you. Thank you. Writer - any questions - contact me in messages or support. 25 to 30 sources, 2 books recommended by the teacher are: 1 : essentials of service marketing author : christopher lovelock, Jochen Wirtz and Patricia Chew. 1st Edition . Prentice Hall 2 : Principles of service marketing author: Adrian Palmer, 4th Edison and above, Publisher: McGraw Hill